PayPal Stories Archive

There are almost as many theories about what drives corporate success as there are companies. Some organizations emphasize cutting-edge innovation. Others believe the key is efficient operations, or great marketing, or a relentless focus on quality.

 

Of course, all these things are important. But I believe that to be a truly great company – a company that makes a positive difference in the world and achieves long-term growth and profitability – what matters most is the alignment between how an organization behaves and what it aspires to achieve. In business as in life, what you do reflects who you are, which determines how much you can accomplish.

 

This is why I joined PayPal. From the moment it was founded 17 years ago to give people “more direct control over their currencies than ever before,” PayPal’s mission to change people’s lives for the better has always been reflected in our culture. PayPal unequivocally understands that our success rests on our ability to serve consumers and merchants by making it easier for people to use their money to achieve their dreams.

 

We’re focused on bringing this to life in our day-to-day work by striving first and foremost to be a customer champion. As PayPal’s Chief People Officer, I know that delivering the level of care and service we aspire to offer our customers will only be possible if we are a company that champions our employees, too. How we treat our customers is fundamentally rooted in how we treat each other.

 

This belief is driving a wide range of new benefits policies which are designed to promote healthy living and provide our employees with more control over their lives. These programs include taking the time to celebrate a birth or adoption, to care for seriously ill family member, or simply to take a couple of days rest when needed. Our employees are very involved in giving back to the community and PayPal is also introducing a progressive program to support our charitable giving and community engagement efforts.

 

Beginning on January 1 of 2016, enhanced benefits include*:

 

PayPal will provide expectant mothers with up to eight weeks of paid maternity leave in addition to eight weeks of paid bonding leave for mothers and fathers which can be taken all at once or in increments.

 

The company will offer eight weeks of paid family care leave to enable employees to care for a spouse, child, or parent who is seriously ill.

 

When employees are sick or they need a few days to care for a sick family member, they will receive up to 40 hours of sick time each year.

 

We are also announcing a volunteer time off program through our charitable giving initiative – PayPal Gives. Our employees will have the opportunity to be paid for up to five days per year to volunteer for causes they care about and give back to our communities in meaningful ways. This is an important extension of our commitment to empowering our employees to give back.

 

PayPal’s new policies will benefit all of the company’s U.S.-based employees, a workforce numbering close to 10,000, of which less than one third are based in California, where PayPal is headquartered. The majority of our U.S. employees work in customer service and operation centers in Nebraska, Arizona, Maryland, Utah, Texas and sales offices in New York, Illinois, Massachusetts and a handful of other states.

 

Importantly, these new enhancements are in addition to benefits already in place, such as our global sabbatical program, which enables employees to re-charge, renew and spend extended time doing the things they love with the people they care about for up to four weeks.

 

Here at PayPal, we know we earn our customers’ trust by delivering products and services that make moving and managing money more convenient, more affordable, and more secure, and by being there for them when they need our help. To do that day in and day out takes a workforce that is healthy, rested, and that trusts that PayPal is there for them, as well.

 

Supporting our employees as they raise their families, care for their aging parents, or volunteer in their communities is one of the most important things we can do to build a work culture at PayPal that aligns how we work with what we aspire to achieve on behalf of our customers.