PayPal Stories Archive

Your Feedback Informed Our Redesigned PayPal App & It’s Working
 
It’s only been a few weeks since we announced One Touch™ has reached 18 million consumer opt-ins, helping many of you make quick and secure check out experiences with merchants online and on mobile devices. This has been tremendous adoption, and we’re also excited to share we’re seeing remarkable reception to the redesigned PayPal app, which we also introduced only a few weeks ago to 145 markets across the globe.
 
We brought the features you use most to your homepage to give you a better experience. As a result, the week after launch we saw 15 unique users per second login to the PayPal app. We made it easier for you to use in-store features like Order Ahead, and we’ve already seen one-third more Order Ahead transactions through the app compared to the week before launch. We’ve seen a 12% increase in the number of people who have downloaded the redesigned PayPal app compared to the week before we launched.
 
We also brought you a more personalized send and request money experience, and we can see you are taking advantage of the easier access to your contacts, transparency and ease of use. There have been 100 send and request money transactions per minute since we launched the new PayPal app. The send and request money feature is a great way to pay each other back for meals and giving gifts.
 
That's a lot of you using the PayPal app to help you move your money around the world!
 
While we’re talking about moving money, earlier this year we introduced you to our New Money platform, which represents a new PayPal, a reimagined and inclusive financial world, and our vision for the future of money, payments and commerce. We’re excited to share with you for the first time our New Money send and request money ad:

Thank you for taking the time to check-out the new PayPal app and share such valuable feedback with us. Download the new PayPal app from Apple App Store and Google Play store so you can start moving and managing all the money you send, receive, and spend with PayPal!

Joanna Lambert, VP, Global Consumer Product & Engineering, PayPal

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