PayPal Merchant Kimarie Santiago, owner of Saltopia, shares her insights on pivoting to ecommerce in the pandemic.

Research and Insights

Q&A with fashion psychologist Dr. Dawnn Karen on the evolving behaviors of online spending and how both consumers and retailers are looking to score in a thrifty new world.

Research and Insights Honey

Every year, the brightest minds converge in one place to discuss what’s next for the financial technology industry and forge partnerships that will set that future in motion. This year, the industry event went virtual and hosted the first ever MoneyFest: a curated set of conversations with over 100+ industry insiders delivering business-critical intel.

Research and Insights

A study released by PayPal today found that SMBs in the U.S. that incorporated digital tools have been better able to navigate and weather the pandemic and in many instances, even grow.

Research and Insights PayPal

Authorization rates are one of the most crucial ways for merchants, small and large, to unlock revenue. Small improvements in authorization rates can make a difference of millions of dollars of volume processed for global enterprises. For all merchants, the goal is for a customer to complete their purchase successfully on the first try, and not have to worry about the payment.

Research and Insights

It is safe to say that 2020 has been a challenging year for nearly everyone. Businesses have been hit particularly hard as the Coronavirus pandemic has resulted in quarantine orders around the...

Corporate Research and Insights

By Jim Magats The way people shop and eat has been completely upended due to the pandemic. In a study done by PYMNTS and commissioned by PayPal, we examined the shift in consumers' shopping,...

Research and Insights

While crowded malls and long lines may not be in the cards this year, the holiday season is still a critical time for retailers. Merchants can take a proactive approach to sales by embracing digital payment options, flexible payments, and more.

Research and Insights

The holidays are typically one of the busiest times of the year for fashion retailers, and with nationally recognized days dedicated to shopping like Small Business Saturday and Cyber Monday, the...

Research and Insights

In typical times, merchants play an important role in making the back-to-school experience simpler and less stressful for parents. Now, they have an even bigger opportunity to help shoppers navigate this tricky time of year. With such an unusual back-to-school season on the horizon, here’s what merchants need to keep in mind.

Product Research and Insights