PayPal Extends its Seller Protection to Cover Sales of Intangible Items
Nov 18, 2020
  • PayPal has extended Seller Protection to cover a broad range of intangible goods for eligible merchants.
  • Intangible Seller Protection coverage is available globally, spanning more than 200 countries and regions where PayPal merchants operate.

November 19, 2020 | Marc Canabou, Head of Global Enterprise Solutions

Central to PayPal’s mission to democratize financial services is our commitment to help retailers capture the full potential of digital commerce. For more than 20 years, PayPal has delivered innovative technology solutions to not only simplify how merchants and consumers connect, but also to help protect their transactions through robust buyer and seller protection programs.

PayPal’s Seller Protection program, for instance, helps safeguard merchants against wrongful buyer claims and chargebacks on eligible sales of physical goods. Limits apply. Now, as of September 2020, PayPal has extended Seller Protection to cover a broad range of intangible goods for eligible merchants. Intangible Seller Protection coverage is available globally, spanning more than 200 countries and regions where PayPal merchants operate.

Intangible Seller Protection is a shining example of how unparalleled user engagement powers innovation across PayPal’s commerce platform. For years, PayPal has helped sellers detect various forms of buyer fraud related to items not received or unauthorized payments. It’s a unique service that PayPal offers as a benefit to merchants. However, historically, its been difficult to fully extend these protections to intangible goods, such as services and digital goods.

We believe that merchants need this solution now, more than ever, as fraud is on the rise in the current Covid-19 economic environment. PayPal is uniquely positioned to provide this solution for millions of businesses who use PayPal.

The power and reach of PayPal’s platform allows us to offer this protection at global scale with the power of the transaction data processed on the PayPal platform. By applying AI algorithms and Machine Learning, PayPal is able to identify patterns and predict fraudulent activity quickly and efficiently, allowing us to effectively offer Intangible Seller Protection to all merchants as part of the core PayPal checkout solution. It’s this unique ability to see a broad spectrum of financial activities that enables us to help merchants prevent fraud, improve authorization rates and now, provide expanded Seller Protections.

As we approach an unprecedented holiday season, we could not be more pleased to help our merchants sell with confidence with the support of these protections during this critical time period. Visit our Seller Protection page to learn more.